Disrupted flights, package changes, trip questions, refund requests. When volume spikes, hold times spike with it. Conversational AI that connects to your booking systems and resolves traveller inquiries at speed, in 40+ languages, 24/7.
Travellers expect instant answers. Volume spikes are unpredictable. Every minute on hold is a minute they're considering a competitor.
A cancelled flight or weather event triggers thousands of rebooking requests at once. Hold times hit hours while agents process calls one at a time.
Finding alternative flights, keeping seat preferences, maintaining loyalty status, coordinating with alliance partners. Each rebooking takes an agent 10-15 minutes.
Elite members expect priority handling. During peak disruptions, your team can't tell the difference between a first-time flyer and a million-mile member.
EU261 compensation rules, DOT requirements, refund policies that vary by fare class. Agents need to give accurate, regulation-aware answers every time, in every language.
Flights from one provider, hotels from another, transfers from a third. A simple date change means coordinating across multiple systems and policies.
"Which resort is better for families?", "Is the cancellation flexible?", "Can I add a day trip?" High-volume questions that pull agents away from closing sales.
Each supplier in a package has different rules. Agents spend time looking up policies and manually calculating refund amounts for every request.
Holiday booking periods and flash sales can multiply inquiry volume 5-10x overnight. Seasonal staffing can't scale fast enough.
Travellers ask the same questions before and after booking: meals, transfers, entrance fees, equipment, tip policy. Your team answers them hundreds of times per season.
"Can we swap the morning hike for a cooking class?", "What if it rains on day 3?" Every change request needs manual checking and confirmation.
Visa requirements, packing lists, weather, local customs, meeting points. Your team fields the same destination questions for every departure.
Rooming lists, dietary needs, accessibility requests, transfer manifests. Each group generates a stream of admin questions handled by email and phone.
Handles schedule changes, cancellations, and rebooking across flights, hotels, and tours. Presents alternatives based on real-time availability and processes changes instantly.
Handles modifications, answers itinerary questions, and processes routine changes. Date changes, name corrections, package adjustments, excursion swaps, seat assignments.
Answers questions about what's included, cancellation policies, destination details, visa requirements, and logistics. Turns the repetitive pre-booking questions that consume your team into fast, accurate self-service.
Automatically detects and responds in 40+ languages. No separate bots or translation layers. Every traveller gets the same quality of support regardless of language.
Knows when to hand off. VIP travellers, complex multi-supplier itineraries, and sensitive situations get routed to human agents with full context and recommended next steps.
Deploy on your website, app, WhatsApp, or social channels. Same AI, consistent experience. Meet travellers wherever they're asking questions.
Welcome! I can help with bookings, itinerary changes, and travel support. How can I assist you?
My flight BK472 tomorrow is cancelled
I can see flight BK472 Singapore to Tokyo has been cancelled due to weather. I have three rebooking options for you:
The direct flight please
Done. You're confirmed on BK478 departing 14:30. Your seat preference (12A, window) has been kept. I've sent the updated itinerary to your email. Anything else?
When disruptions hit, bookings need changing, or travellers have questions about their trip, the AI handles the surge. It looks up live availability, presents options, and processes changes while keeping the experience personal.
Yes. ChatBotHouse connects via API to the systems you already use: PSS and GDS for airlines, booking engines and supplier platforms for OTAs, reservation and inventory systems for tour operators. The AI queries live data so travellers get accurate, real-time answers about their bookings.
When a disruption hits, the AI can proactively notify affected passengers, pull real-time availability from your booking systems, present rebooking options, and process changes instantly. It handles thousands of simultaneous conversations while preserving seat preferences and loyalty status. Your agents focus on the complex cases: unaccompanied minors, multi-carrier connections, VIP recovery.
Yes. The AI is trained on your product catalogue, so it can answer questions about what's included in a package, cancellation policies, destination details, excursion options, visa requirements, and logistics. For tour operators, it handles the "what should I pack?" and "is breakfast included?" questions that your team answers hundreds of times each season.
The AI connects to your booking platform and understands how package components relate. When a traveller asks to change dates on a flight-hotel package, it checks availability and policies across the relevant suppliers and presents options that account for the full booking, not just one piece of it.
Yes, for modifications within your defined policy boundaries. The AI processes date changes, name corrections, seat or room assignments, package adjustments, and special requests directly through your systems. Changes that fall outside policy get escalated to your team with full context.
It escalates to a human agent with full conversation context, traveller details, booking information, and recommended next steps. The customer doesn't repeat themselves. The AI is designed to recognize its limits and hand off complex or sensitive situations rather than guessing.
Typically 2-3 months from kickoff to production. 1-2 weeks of discovery to understand your systems and content, 3-5 weeks to build a proof of concept with your actual data, then staged rollout. Airlines with complex PSS integrations may need additional time. Tour operators with straightforward booking systems tend to be on the faster end.
ChatBotHouse integrates via API with a range of travel industry systems: airline PSS and GDS platforms, OTA booking engines, tour operator reservation systems, and supplier APIs. If your system has an API, we can connect to it. For older systems without modern APIs, we can work with data exports and structured feeds.
During major disruptions, refund requests flood in alongside rebooking requests. The AI handles both simultaneously. For straightforward refunds that fall within your policy (cancelled flight, eligible fare class), the chatbot can process them automatically through your systems. For complex cases (partially used tickets, group bookings, special fares with restrictions), it collects the relevant details and escalates to your refund team with all the information pre-assembled. This cuts processing time for each case and prevents the backlog that typically builds up during disruption recovery.
Substantially. Peak season means higher call volumes, longer hold times, and pressure to hire temporary staff. An AI chatbot absorbs the surge by handling the high-volume, routine interactions: booking modifications, baggage allowance questions, seat changes, check-in help, and itinerary inquiries. These typically make up 60-70% of contact centre volume. The chatbot handles them in seconds at a fraction of the cost per interaction. Your agents focus on revenue-generating conversations (upgrades, complex rebookings) and sensitive situations that need a human. The cost savings compound because you're not scaling headcount linearly with seasonal demand.
Book a call to discuss how ChatBotHouse handles itineraries, disruptions, and bookings at scale for your travel operation.
No commitment. No sales deck. Just a real conversation about your use case.