A smart, public-facing chatbot for banks and financial services that handles product questions, general inquiries, and common support requests — no login required. Built with the compliance guardrails your industry demands.
"What are your mortgage rates?" "How do I apply for a credit card?" "Where's my nearest branch?" Your support team answers these on repeat while complex cases wait in the queue.
Product pages, fee schedules, eligibility criteria — it's all there. But customers don't want to dig through PDFs and FAQ pages. They want to ask a question and get a straight answer.
Off-the-shelf bots that hallucinate rates, make up terms, or give wrong product information are a liability. In a regulated industry, every answer needs to be traceable and accurate.
Evenings, weekends, holidays — when customers need quick answers about products or services, there's no one available. That's lost engagement and lost trust.
Even for a public-facing chatbot, financial services has higher standards. Every layer of the platform was designed with those requirements in mind.
Every conversation, every response, every data lookup, logged with timestamps, session IDs, and decision paths. Exportable for compliance review.
Pre- and post-processing layers that validate every response against your compliance rules before it reaches the customer.
Your data stays on your infrastructure. Single-tenant deployment with no data sharing between clients.
Role-based permissions for administrators, compliance teams, and operators. Granular control over who can configure what.
Current rates, fee schedules, product comparisons, and eligibility criteria. The AI retrieves answers from your approved content, with guardrails designed to keep responses within verified material and minimize the risk of inaccurate information reaching customers.
Branch hours, application processes, document requirements, how-to guides. The questions your team answers hundreds of times a day — handled instantly, 24/7.
Walk customers through loan applications, account opening requirements, and onboarding steps. Reduce drop-offs by answering questions in real time during the process.
When a question goes beyond general info — complaints, disputes, or anything sensitive — the AI routes to a human agent with full conversation context.
Serve customers across markets in 40+ languages. Consistent, accurate answers regardless of language — from the same knowledge base.
Turn website visitors into warm leads. The chatbot identifies purchase intent during conversations, captures contact details, and routes qualified prospects to the right team — mortgage, lending, insurance, or wealth management.
Hi! I can help with product information, rates, branch locations, and general questions. What can I help you with?
What are your current mortgage rates?
Here are our current fixed mortgage rates:
Rates are subject to change. Final rate depends on your application and credit profile.
What documents do I need to apply?
For a mortgage application, you'll typically need: proof of income (last 2 pay stubs), tax returns (last 2 years), bank statements (last 3 months), and a valid ID. Would you like me to connect you with a mortgage advisor to get started?
Yes please
I'm connecting you with a mortgage advisor who can walk you through the application. I've shared our conversation so they'll have context on what you're looking for.
The chatbot retrieves answers from your approved product information, rate sheets, and documentation. Multiple layers of validation work to keep responses within your verified content. When a customer needs more than general info, or shows interest in a product, the chatbot routes them to the right person with full context.
The AI retrieves from your approved content: product pages, rate sheets, fee schedules, FAQs, policy documents, and any other material you provide. It answers from this verified knowledge base, with guardrails designed to keep responses within your approved material and significantly reduce the risk of inaccurate information.
Yes. The chatbot can fetch live data — current rates, product availability, branch hours — from your systems via API. This is public information that doesn't require customer authentication, so it's available to anyone visiting your site.
Every response passes through guardrails that verify accuracy against your approved source material and enforce compliance boundaries. The AI cannot make financial promises, provide investment advice, or share information outside its verified knowledge base. Full audit trails are maintained for every conversation.
ChatBotHouse deploys on Azure with configurable data residency. Your data stays in the region you specify. We support EU, US, APAC, and other regional deployments to meet local regulatory requirements.
Yes, when built correctly. The key is guardrails. We build the chatbot to answer from your approved, verified content, with multiple layers of validation designed to keep responses within that material. Guardrails block it from providing financial advice or quoting terms it hasn't been given. Every response passes through compliance checks before reaching the customer, and full audit trails are maintained for every conversation. For a public-facing chatbot handling general product information and FAQs, the risk profile is low because the chatbot isn't accessing account data or making commitments. It's answering the same questions your call center handles hundreds of times a day.
Three layers. First, the AI only answers from your approved content, never from general knowledge. If the answer isn't in your verified materials, it says it doesn't know. Second, guardrails block the AI from making promises, quoting terms it hasn't been given, or providing financial advice. Third, for live data like interest rates, the chatbot fetches current rates directly from your systems via API rather than relying on stored text that could go stale. Every response is logged with its source, so compliance teams can trace any answer back to the document it came from.
For a public-facing chatbot handling general inquiries and product information, we can typically go live within 4-6 weeks. If you opt to add the authenticated account-access layer, that adds additional time depending on your systems and compliance review process. Most banks are fully deployed within around 4 months.
Yes, and most banks start this way. A public-facing chatbot that handles product information, rate inquiries, branch details, FAQ, and general support doesn't need access to any customer account data. It answers from your approved product and service content. No authentication required, no account data touched. This gives you the biggest reduction in call center volume with the simplest deployment and lowest compliance burden. The authenticated layer for account-specific queries is optional and can be added later if you want.
The chatbot presents factual product information side by side: interest rates, fees, features, and eligibility criteria. It answers "what's the difference between your savings accounts?" with a factual comparison from your product sheets. It does not say "you should choose this one" or "this is the best option for you." Guardrails prevent the AI from making recommendations, providing investment advice, or suggesting suitability. If a customer asks "which one should I get?", the chatbot explains the differences and offers to connect them with an advisor who can discuss their specific situation.
We'll build a working demo using your product information, FAQs, and rate sheets. See how it handles real customer questions before committing.
No commitment. No sales deck. Just a real conversation about your use case.