Privacy Policy

1. Information We Collect

Information You Provide Directly

When you book a call, fill out a contact form, or correspond with us, we collect the information you provide — including your name, email address, and company name. We only collect what is necessary to respond to your inquiry and manage our relationship.

Usage Data

When you visit our website, we may automatically collect certain information such as pages visited, time spent on the site, referral source, browser type, and device information. This data helps us understand how visitors use our site and improve the experience.

What We Do Not Collect

We do not collect data from conversations handled by ChatBotHouse chatbots deployed for our clients. That conversational data belongs to the client and is governed by the client's own privacy policies and our service agreement with them.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule calls
• Improve our website and services
• Send relevant communications about our services (only with your consent)

We never sell your personal information to third parties.

3. Data Storage & Security

Website data is processed and stored securely using industry-standard measures, including encryption of data at rest and in transit, access controls, and regular security assessments.

Client chatbot deployments run on client-specified infrastructure. The security and storage of those environments are governed by individual client agreements and the client's own infrastructure policies.

While we implement robust protections, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used with your consent to understand how visitors interact with our site.

You can disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We use a limited number of third-party services to operate our website and business:

• Cal.com: Used for scheduling calls. When you book a call, your information is processed by Cal.com subject to their privacy policy.
• Analytics Tools: We use analytics services to understand site traffic and usage patterns.

No data is shared with third parties for advertising purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt Out: Unsubscribe from communications at any time.
• Portability: Request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at the email address below.

7. Client Data

ChatBotHouse processes conversational data on behalf of our clients as a data processor. This data is governed by individual client agreements and the client's own privacy policies.

We do not use client data for any purpose other than providing the contracted service. Client data is not used to train models, improve our products, or for any secondary purpose unless explicitly agreed upon in writing.

Data retention and handling for client deployments are defined per engagement in the applicable service agreement.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

9. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: