Custom AI chatbot concierge handling reservations (and upsells!), room service, local recommendations, and guest requests, trained on your property, amenities, and service standards.
Check-in, check-out, room issues, directions, restaurant reservations. All funneling through the same team. Peak hours create queues, and queues create bad reviews.
A luxury property serving guests from 30+ countries can't staff native speakers for every language. Translation apps feel impersonal.
WiFi password, pool hours, checkout time, restaurant recommendations. Your concierge team answers the same questions hundreds of times per week.
Travelers expect instant, personalized responses at any hour. Staffing a 24/7 multilingual concierge desk is prohibitively expensive for most properties.
Modify bookings, handle special requests, upgrade rooms, and process early check-in/late checkout requests without front desk involvement.
An extension of your concierge and front desk knowledge, not a generic search engine. Restaurant picks, transportation, activity suggestions, and local tips all come from your team's own recommendations and property expertise.
Room service ordering, housekeeping requests, maintenance reporting, and amenity information. Connects with your existing systems so guests can text instead of calling the front desk.
Answers guest questions instantly, any time of day: WiFi info, pool hours, checkout policies, parking, spa availability, and more. Works natively in 40+ languages so every guest gets the same quality of service.
Suggest room upgrades, spa packages, late checkouts, and dining experiences at the right moment during a guest conversation. Turn routine interactions into revenue opportunities.
Track preferences, flag VIP guests, recognize returning visitors, and surface insights for your team. Turn data into personalized hospitality.
Welcome to The Grand Marina. I'm your digital concierge. How can I make your stay better?
Can I get a late checkout tomorrow? Room 1847
I've checked availability for Room 1847. Late checkout until 2:00 PM is available at no additional charge for your stay. Shall I confirm this?
Yes please. Also, any good Italian restaurants nearby?
Done. Your checkout is now 2:00 PM. For Italian dining, I'd recommend Trattoria Lucca (5 min walk, excellent handmade pasta) or Osteria Verde (10 min, rooftop terrace with harbour views). Want me to make a reservation?
Every interaction draws from your property's real-time data: room availability, amenities, local partners, and guest preferences. The AI delivers personalized hospitality at scale.
Yes. ChatBotHouse integrates with major PMS platforms (Opera, Mews, Cloudbeds, etc.) via API or web service, depending on what your system supports. The AI accesses real-time room availability, guest profiles, reservation details, and billing information.
The AI takes orders and requests conversationally, confirms details, and routes them to the appropriate department. It can handle menus, special dietary requirements, and timing preferences.
The AI handles the requests that don't need a personal touch: WiFi passwords, pool hours, late checkout, restaurant directions. These are high-volume, low-complexity interactions that consume your concierge team's time. By offloading those, your staff has more capacity for the interactions that define luxury hospitality: greeting returning guests by name, arranging bespoke experiences, handling special occasions. The AI also flags VIP guests and surfaces preferences from previous stays, so your team walks into every interaction better prepared. The goal isn't to replace personal service. It's to protect it by taking the routine load off your team.
Guest data is processed securely and never used to train AI models. All conversations are encrypted, access is role-based, and data handling complies with GDPR and regional privacy regulations.
Yes. ChatBotHouse deploys across web chat, WhatsApp, SMS, and in-app messaging. The same AI delivers consistent service regardless of channel.
The AI detects urgency and negative sentiment, immediately escalating to duty managers or guest relations. The escalation includes full conversation context and suggested resolution.
Guest satisfaction often drops when simple requests take too long. Waiting in line at the front desk for a late checkout, calling three times about extra towels, not knowing what's nearby for dinner. An AI concierge handles these instantly: late checkout confirmed in seconds, housekeeping request routed immediately, restaurant recommendations personalized to the guest. Faster responses on routine requests mean your staff can spend more time on the interactions that actually build loyalty. Properties using AI concierge typically see improvements in guest satisfaction and online review scores.
Typical hotel implementation: 1-2 week discovery to map your property, services, and systems. 3-5 week PoC covering core guest interactions. Then property-wide rollout. Most hotels are live within about 2 months.
Yes. When a potential guest visits your hotel website and has questions about rooms, availability, or amenities, the chatbot answers instantly and can guide them toward booking directly. Without that instant response, many visitors leave your site and book through an OTA where the commission is 15-25%. The chatbot can also present direct booking incentives (best rate guarantees, loyalty points, free upgrades) during the conversation. Every direct booking the chatbot captures saves you the OTA commission on that reservation.
The AI checks real-time availability before making promises. If a guest asks for an upgrade and none are available, it says so honestly and offers alternatives: a different room type, a later date with availability, or a waitlist option. For requests outside its scope (like resolving a billing dispute or handling a complaint), it escalates to the appropriate staff member with full context. The key is that the AI never promises something it can't deliver. Guests appreciate an honest "that's not available right now, but here's what I can do" far more than a runaround.
Book a call to see how AI concierge works for your property.
No commitment. No sales deck. Just a real conversation about your use case.